Shipping & Returns

Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders.

You are responsible for shipping the products back to us. We recommend using a trackable shipping method.

Individual products may be excluded from this guarantee. Check the product description before you place your order.

To start the return or warranty process you will need to provide the following pieces of information:

1. BEDSLIDE® serial number
2. Order number and order confirmation.
3. If a warranty or damaged product, images of the damaged part or components.

As soon as WE receive and process your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. We reserve the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, we will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorisation fails, we reserve the right to cancel your order without notifying you.

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call 1300 669 951 for assistance.

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.